Ramada by Wyndham Westlock

I had made an error and booked the following Monday rather than the Monday I had arrived at the hotel. Asna was the lady at the front desk, she corrected my error and I didn’t have any wait time to get in that night. She was so pleasant, an absolute joy to talk to and assured me if I needed anything she would be happy to help. I was more than pleased with everything that night and Asna was a most beautiful lady!! I had to leave this review because it’s hard to find good customer service and she went above and beyond 😃

Very happy with all aspects of the hotel. We have stayed here before and we will again. I had a special request for a walk in shower and that was provided. Staff were friendly and helpful. Pool was the right temperature for a morning swim. Great Breakfast! I loved the main floor location with an outside door and will ask for that in our next booking.

Nice being beside Tim Hortons and Boston Pizza. You can easily walk to both within minutes. I appreciated that the door had a deadbolt but also a swinging latch locker at the top of the door. My two hear old toddler can undo deadbolts but luckily can't reach the swinging lock at the top. Beds were comfy with good pillows! Room also had a functional thermostat which was great.

Staff were happy to accommodate us as one of our party was disabled. I believe they may have upgraded us to a more accessible room & allowed us a later checkout as we had a surgery at the local hospital the next day. Much appreciated!